Online entertainment should be an enjoyable experience, not a burden. mybet provides a range of self-control tools, support resources, and practical guidance to ensure you always play within healthy and safe boundaries.
For mybet, responsible gaming is not just a slogan — it is at the core of how we operate. We believe that online entertainment should remain a fun and controlled leisure activity, not something that causes stress to yourself or your loved ones.
From day one, mybet has built its platform with members' long-term wellbeing as the priority. This means we provide the tools you need to make informed decisions, not just chase profits. We understand that every member has a different life situation, and we are here to ensure your gaming experience remains positive.
Every new member registration goes through a strict age verification process. mybet only allows individuals aged 18 and above to register and use our platform.
The mybet system automatically monitors gameplay patterns and will issue early warnings if there are significant changes in your wagering behaviour that may require attention.
The mybet customer support team receives specialised training in responsible gaming and is ready to assist you with full empathy at any time.
All these tools are accessible directly through your account settings. No fees, no hassle — just real protection for you.
Set your own daily, weekly, or monthly deposit limit based on your financial means. Once the limit is reached, the system will automatically block any additional deposits for the set period. Limits can be reduced immediately, but increasing a limit requires a 7-day cooling-off period.
Control how long you play in a single session or per day with the play time limit feature. The mybet platform will send you a reminder when you are approaching the time limit you have set, helping you maintain a healthy balance between entertainment and daily responsibilities.
If you feel you need a short break from the platform, use the Self-Break feature to suspend your account for 24 hours, 7 days, 30 days, or a duration of your choosing. During the break period, you will not be able to log in or place any bets.
For more serious cases, self-exclusion allows you to close your account permanently or for a long-term period of between 6 months and 5 years. This request cannot be reversed during the active period and we will fully respect your decision.
Opt out of receiving any promotional communications, bonus offers, or marketing materials from mybet. You can enable this option through your account settings at any time and it will take effect immediately, helping to reduce the urge to play excessively.
Access detailed reports of your gaming activity, including total amounts wagered, time spent, and win/loss records. This transparency allows you to make an honest self-assessment of your playing habits and take appropriate action if needed.
Gambling problems can happen to anyone regardless of background or income. What matters is recognising them early before they seriously affect your life. Watch for the following signs in yourself or someone you care about:
Playing with money that should be used for basic necessities such as rent, utility bills, or food.
Feeling the need to bet with increasingly larger amounts to achieve the same level of satisfaction as before.
Lying to family members or friends about gambling activities or the amounts wagered.
Attempting to recover money that has been lost by continuing to play, also known as "chasing losses".
Feeling restless, irritable, or stressed when unable to play or when attempting to stop.
Neglecting work, family, or social responsibilities due to excessive time spent gambling.
Borrowing money or selling possessions to fund your gambling.
Answer the questions below honestly. This self-assessment tool is not here to judge you, but to help you understand your relationship with gambling more objectively.
If you answered "Yes" to 3 or more of the questions above, we encourage you to contact the mybet support team or seek professional help. Remember — asking for help is a sign of strength, not weakness.
Risk Level Based on Responses
A quick and simple process — you can activate any control tool in under two minutes.
Log in to your mybet account and go to the "My Profile" section at the top right corner of the platform.
Go to the "Responsible Gaming" tab in your account settings to view all available tools.
Select the tool you want to activate and set the appropriate limit or duration based on your own needs.
Confirm your selection and the control tool will be activated immediately. You can check its status on the same page.
Mybet works with support organisations to ensure members who need help can access it easily and without stigma.
The mybet customer support team is available to assist you 24 hours a day, 7 days a week via the live chat feature on the platform. Each of our agents is trained to handle responsible gaming issues with empathy and complete confidentiality.
There are several welfare organisations and counselling centres in Malaysia that offer free support services to individuals facing gambling problems. Contact the mybet team for referral information suited to your location.
If you feel you need deeper support, professional counselling from a licensed psychologist or counsellor can provide more structured assistance. mybet can help connect you with the right resources upon request.
If you or someone you know is experiencing a crisis related to a gambling problem, please seek help immediately. Contact Talian Kasih (15999) or Befrienders Kuala Lumpur for 24-hour emotional and crisis support.
Talian Kasih Malaysia